Seasonal Product Support Associate
New
Must be located on the East Coast to work EST hours, ESTFull-TimeEntry
Salary50,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- SalesforceCommunication SkillsTroubleshootingData entryTechnical supportCustomer supportZendesk
Requirements
- Recently completed a Bachelor’s degree, or have experience in customer service or technical support
- Strong problem-solving and troubleshooting skills
- Excellent attention to detail and organizational abilities
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Strong written and verbal communication skills
- Comfort working with data, spreadsheets, and basic technical systems
- Experience with customer support tools (e.g., Zendesk, Intercom), Salesforce, or content management systems is a plus
- Fluency in written and spoken English
Responsibilities
- Manage and reduce support ticket backlog while addressing incoming requests in a timely manner
- Provide on-demand, time-sensitive rostering support to users
- Handle manual user additions, license assignments, and perform quality checks
- Document and navigate Salesforce workflows to track, update, and resolve customer requests
- Maintain and troubleshoot failed or errored data imports
- Support demo account setup and management
- Provide coverage for the rostering slack channels and respond to internal questions
- Assist in identifying recurring issues and suggest process improvements
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