Client Support Associate
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1 to 2 years
- Required Skills
- Technical supportCustomer support
Requirements
- 1 to 2 years of relevant client support experience
- Experience with VDO and VMS
- Preferably with experience with RTSP, SMTP, HTTP
Responsibilities
- Provide prompt, accurate, and friendly customer service
- Respond to customer and vendor inquiries Via Text, Call, Tickets, and emails
- Handle escalated customer support concerns
- Work cross functionally where appropriate to solve any and all customer issues from billing to technical
- Use a customer-focused, needs-based approach to educate and support clients
- Maintain a strong work ethic with a total commitment to delighting customers
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