Client Support Technician
New
100% remote work from anywhere in the U.S.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in IT, technical support, or a related technical field; 2+ years of customer service or client-facing experience
- Required Skills
- HTMLCSSJavascriptMicrosoft SQL ServerProblem SolvingCustomer serviceDocumentationTechnical support
Requirements
- Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field, or equivalent experience
- 2+ years of experience in IT, technical support, or a related technical field
- 2+ years of customer service or client-facing experience
- Knowledge of Microsoft SQL Server or a comparable database (including DML commands)
- Familiarity with HTML, CSS, and JavaScript
- Understanding of server and network fundamentals
- Excellent written and verbal communication
- Strong problem-solving and analytical mindset
- Ability to explain technical concepts to non-technical users
- Detail-oriented with a focus on documentation accuracy
- Comfortable multitasking and working independently in a remote environment
Responsibilities
- Provide professional, friendly, and timely support for Softdocs products
- Communicate clearly and positively to drive case resolution
- Document every issue, action, and outcome accurately in the support system
- Respond to requests via email, chat, phone, and case management tools
- Manage multiple open cases and prioritize effectively in a fast-paced environment
- Collaborate with internal teams to resolve complex issues and share knowledge
- Interpret application and system logs to troubleshoot functionality
- Stay current on product updates and features through training and self-learning
- Suggest improvements for internal documentation and support processes
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