- Process end-to-end accounts receivable and ensure timely, accurate invoicing for new business, expansions, contract modifications, renewals, multi-year agreements, and overages.
- Execute customer-focused collections strategies using NetSuite and Tesorio to support timely payments and collections targets.
- Apply and post ACH, wire, credit card, and Stripe payments; research unapplied cash, chargebacks, and short-pays.
- Issue credit and debit memos, monitor customer credit, and document billing adjustments.
- Analyze AR trends, aging reports, collections performance, and key metrics to provide actionable insights.
- Support month-end and year-end close, billing procedures, AR reconciliations, and the accuracy of receivable balances and revenue-related transactions.
- Use NetSuite and SuiteBilling to execute billing operations, troubleshoot issues, support system enhancements, and improve processes.
- Prepare audit schedules, reconciliations, billing support, and documentation; assist with SOX controls and testing.
- Use AI tools and automation to streamline AR workflows, collections, and forecasting.
- Collaborate with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies.
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