Associate Customer Experience Specialist
New
USA, 8:00am - 8:00pm ETFull-TimeEntry
Salary18 USD per hour
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Job Details
- Experience
- Two years of experience in customer-facing or knowledge delivery role preferred.
- Required Skills
- Time ManagementMultitaskingCRMCustomer support
Requirements
- High school diploma or GED.
- Ability to handle high volume of customer contacts across phone, chat, and email.
- Proficiency in using multiple software applications and systems simultaneously.
- Ability to communicate professionally and empathetically verbally and in writing.
- Strong time management and multitasking skills in a fast-paced environment.
- Attention to detail in documentation.
- Willingness to learn new tools and processes.
- Knowledge of common computer configurations and strong computer navigation skills.
- Prior experience with Microsoft Windows Operating Systems.
Responsibilities
- Log into multiple business applications promptly and remain available during scheduled work hours.
- Respond to incoming customer contacts via chat, voice, email.
- Determine purpose of each contact through targeted questions to provide tailored solutions.
- Navigate multiple systems and screens simultaneously to resolve cases in real-time.
- Conduct all interactions with professionalism and an empathetic tone.
- Manage and de-escalate customer frustrations effectively.
- Document all interactions in company systems promptly and accurately.
- Follow up with internal teams via email and CRM case notes.
- Participate in required training to stay informed about system and product updates.
- Manage work pace to meet performance goals such as call volume and quality assurance scores.
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