Customer Operations Associate
New
V
VitableHealthtech
Based in the Philippines (required)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceHubSpotZendesk
Requirements
- 2+ years of experience in customer service, operations, or benefits administration.
- Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus.
- Proficiency with HubSpot, Zendesk, or similar tools.
- Excellent written and verbal English communication skills.
- Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously.
- Must be based in the Philippines.
Responsibilities
- Guide clients through onboarding—ensuring each group starts on time and understands how ICHRA/HRA benefits work.
- Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA.
- Problem-solve with urgency when setup or configuration issues arise.
- Document best practices and refine internal workflows related to ICHRA operations.
- Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support.
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