Product Operations and Support Strategy Intern
New
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NPRMultimedia Organization
Remotely from a location of your choosing within the United States that is supported by NPR, Monday through Friday, 9:00 AM to 5:00 PM ESTFull-TimeEntry
Salary20 USD per hour
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Job Details
- Required Skills
- Data AnalysisProduct ManagementSalesforceJiraTroubleshootingCross-functional collaborationCustomer supportZendesk
Requirements
- Must be a current student or recent graduate (within 12 months)
- Customer service experience (retail or food service relevant)
- Basic troubleshooting (browser developer tools, console errors)
- Analytical mindset for unstructured datasets
- Excellent communication skills
- Interest in product management
- Exposure to ticketing systems (Zendesk, Jira, or Salesforce)
Responsibilities
- Learn operational tools and understand user workflows
- Study end-to-end user journeys
- Drive cross-functional alignment
- Develop skills in data-driven problem identification
- Learn data-driven prioritization
- Build scalable self-service solutions
- Design product improvement proposals
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