Application Support Engineer
New
F
Fora FinancialFinancial Technology
Location: Remote. All applicants must be authorized to work for any employer in the US.Full-TimeMiddle
Salary70,000 - 100,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- AgileMicrosoft AzureMicrosoft SQL ServerC#.NETTroubleshootingTechnical supportAzure DevOps
Requirements
- 3+ years of experience in technical support, application support, or production support roles.
- Strong experience supporting applications built with .NET / C#.
- Working knowledge of Microsoft Azure cloud platforms.
- Experience using Azure DevOps for incident tracking and issue management.
- Proficiency with SQL Server, including writing and executing SQL queries.
- Strong understanding of web technologies and practical experience troubleshooting modern web browsers.
- Familiarity with application logging, monitoring, and basic performance troubleshooting.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Excellent customer service and communication skills.
- Strong problem-solving skills and attention to detail.
Responsibilities
- Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues.
- Triage incoming support cases, determine severity and impact, and manage issues through resolution.
- Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases.
- Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies.
- Support and troubleshoot applications built on the .NET (C#) framework.
- Monitor, investigate, and document application issues within Azure cloud environments.
- Use Azure DevOps to log, track, and update incidents, defects, and support-related work items.
- Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings.
- Support application releases by assisting with smoke testing, post-deployment validation, and user communications.
- Create and maintain support documentation, runbooks, and knowledge base articles.
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