- Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues.
- Triage incoming support cases, determine severity and impact, and manage issues through resolution.
- Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases.
- Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies.
- Support and troubleshoot applications built on the .NET (C#) framework.
- Monitor, investigate, and document application issues within Azure cloud environments.
- Use Azure DevOps to log, track, and update incidents, defects, and support-related work items.
- Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings.
- Support application releases by assisting with smoke testing, post-deployment validation, and user communications.
- Create and maintain support documentation, runbooks, and knowledge base articles.
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