Patient Support Supervisor
New
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Shields Health SolutionsSpecialty Pharmacy
Location: Remote – supporting Northeast (EST Zone), ESTFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years pharmacy technician experience
- Required Skills
- Microsoft Excel
Requirements
- Active Pharmacy Technician license/registration (state-specific)
- National certification (CPhT) required
- 3+ years pharmacy technician experience (specialty pharmacy preferred)
- Prior leadership experience strongly preferred
- High School Diploma or GED
- Bachelor’s degree preferred or in progress
- Strong leadership, communication, and team development skills
- Proficiency in Microsoft Excel and Word
- Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
Responsibilities
- Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
- Provide ongoing performance management, training, and mentorship
- Manage staffing, scheduling, PTO, and time reporting
- Ensure patients receive medications on time and without barriers
- Partner with hospital/clinic stakeholders through regular meetings
- Monitor and ensure achievement of service level metrics and quality standards
- Conduct audits and oversee system workflows
- Identify and implement operational improvements and best practices
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