Senior Certification Program Manager
New
USFull-TimeSenior
Salary88,500 - 147,500 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Power BITableauMicrosoft ExcelSaaS
Requirements
- 5+ years of experience designing and managing certification or assessment programs in enterprise or SaaS environments
- Hands-on experience with LMS and certification platforms (Skilljar, Caveon, Scorpion, or similar)
- Strong ability to design exam content, question banks, and structured assessments aligned with learning objectives
- Experience working with SMEs and cross-functional stakeholders across product, training, and operations teams
- Strong analytical skills with proficiency in Excel and familiarity with reporting or data analysis tools
- Excellent written communication skills with the ability to create structured documentation and SOPs
- Ability to quickly learn and operate complex systems independently with minimal supervision
- Familiarity with learning analytics tools such as Power BI or Tableau is a plus
- Experience in SaaS certification programs or enterprise software ecosystems is strongly preferred
Responsibilities
- Design and manage certification programs end-to-end, including exam development, item banks, scoring models, and credentialing frameworks
- Configure and administer certification and LMS platforms, ensuring efficient delivery and operational consistency
- Lead assessment design processes such as cut score setting, SME coordination, and psychometric validation
- Translate product updates into certification content updates, new exams, and program enhancements
- Build and maintain certification policies, SOPs, workflows, and operational documentation for scalable execution
- Own reporting and analytics for certification programs, including pass rates, learner outcomes, and program health dashboards
- Identify certification gaps through stakeholder feedback and support prioritization of new credential development
- Deliver training and enablement sessions for internal teams on certification tools, processes, and platforms
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