Customer Success Lead, Enterprise
Inactive
United StatesFull-TimeLead
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary not disclosed
Job Details
- Experience
- 4–7 years
- Required Skills
- SalesforceAccount ManagementSaaSHubSpot
Requirements
- 4–7 years of experience in B2B Customer Success, Account Management, or similar roles within SaaS, legal tech, healthcare tech, or workflow platforms.
- Proven success managing enterprise accounts with strong retention, expansion, and net revenue retention performance.
- Strong executive communication skills with experience leading QBRs and engaging senior stakeholders.
- Highly structured and process-oriented mindset with experience building repeatable customer success frameworks.
- Strong ability to identify expansion signals and translate them into measurable revenue opportunities.
- Experience working with CRM or customer success tools such as Salesforce, HubSpot, Gainsight, or similar platforms.
- Comfortable operating in early-stage, high-growth environments requiring initiative and autonomy.
- Strong organizational skills with the ability to manage multiple complex enterprise relationships simultaneously.
Responsibilities
- Own a portfolio of enterprise customers post-sale, building strong executive relationships and ensuring long-term account health and value realization.
- Lead structured onboarding programs, including platform training, workflow integration, and first-use activation to ensure rapid customer adoption.
- Conduct regular business reviews and executive check-ins to evaluate performance, uncover opportunities, and address friction points.
- Monitor account health metrics, maintain detailed documentation, and proactively manage at-risk accounts with recovery strategies.
- Drive expansion within existing accounts by identifying upsell opportunities across volume, service lines, and organizational footprint.
- Act as the voice of the customer internally, relaying structured feedback to product, operations, and leadership teams.
- Develop and refine scalable customer success playbooks for onboarding, renewals, QBRs, and escalation management.