Customer Service / Tech Support Rep
New
United StatesFull-TimeEntry
Salary15 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- Communication SkillsTroubleshootingData entryTechnical supportCustomer support
Requirements
- 1+ year of customer service experience; technical support experience strongly preferred.
- High school diploma or GED required.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to troubleshoot problems using structured questioning and logical thinking.
- Comfortable working in a fast-paced, multitasking, remote environment.
- Strong computer navigation skills and general PC proficiency.
- Ability to work independently in a quiet, distraction-free home workspace.
- Reliable high-speed internet connection and basic technical setup.
- Open availability to meet scheduling requirements, including shift flexibility.
Responsibilities
- Provide inbound customer support via phone and digital channels using structured call flow guidelines.
- Troubleshoot and resolve basic technical issues related to hardware, software, and client financial products.
- Document customer interactions, updates, and resolutions accurately in internal systems and databases.
- Assist customers with product and service inquiries while ensuring a high standard of service quality.
- Offer additional products or services where appropriate, following established guidelines.
- Manage multiple tasks and systems efficiently while maintaining accuracy and responsiveness.
- Deliver empathetic, solution-oriented support to ensure strong customer satisfaction and issue resolution.
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