Take inbound calls with professionalism and rapport.
Learn and use computer systems to process transactions and maintain data.
Educate customers on products via phone, email, and chat.
Provide basic troubleshooting, product knowledge, and recommendations.
Build and maintain positive relationships with internal customers.
Stay informed on communications and training protocols.
Participate in related duties and projects as assigned.
SalesforceCommunication SkillsCustomer service+3 more
About SanMar
SanMar leads the promotional apparel and wholesale supply industry. The company has done so since 1971, starting from a Seattle basement. They partner with screenprinters, embroiderers, athletic dealers, and promotional companies. SanMar helps tell stories through apparel, extending from those who make their products to those who wear them. The company processes countless orders daily, ensuring timely delivery through a robust logistics network. You will contribute to a legacy built on integrity and excellence, bringing meaningful products to market.
How We Work
SanMar operates with a strong family-owned business ethos: "Be Nice and Tell the Truth." This foundation emphasizes putting relationships first, believing that business is personal. The company maintains a positive work environment where the pace is comfortably fast. Employees feel that their work makes a difference, supported by management and a collaborative atmosphere. You will join a diverse workforce, where teamwork and open communication are valued.
Technology at SanMar
SanMar leverages best-in-class technology to provide seamless experiences for its customers. The company focuses on electronic systems integration, enabling customers to connect their own systems for orders, inventory, and pricing. You will work with technologies like Google Tag Manager, Google Analytics, and Content Delivery Networks. SanMar prioritizes technology that provides clear business value, constantly seeking incremental improvements. They navigate the unique challenges of processing orders through digital databases, embracing integration for efficiency.
Why Join Us
Contribute to a company with a strong mission: "We serve with care and integrity, positively impacting lives, to inspire pride and belonging."
Work in a supportive environment where management values employee well-being and career growth.
Be part of a team that invests in you through comprehensive benefits and opportunities for impact.
Engage with well-known brands like Nike, The North Face, and Brooks Brothers.
Shape meaningful connections through apparel, making a real difference in people's lives.
Benefits & Perks
Annual discretionary bonus up to 5% of base salary.
Accrue up to 112 hours of paid time off per year, plus 8 paid holidays and 1 paid family day off.
Comprehensive medical, dental, and vision benefits.
401k plan with a $1 for $1 match up to 4% of earnings, matched and vested at every pay cycle.
Life insurance, short/long-term disability coverage, and paid maternity/paternity leave.