Client Operations Associate
New
United StatesFull-TimeEntry
Salary40,000 - 60,000 USD per year
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Job Details
- Required Skills
- Microsoft OfficeData entryCustomer support
Requirements
- Experience in customer support, client services, operations, or data entry roles.
- Strong written and verbal communication skills with the ability to build rapport quickly over the phone.
- Excellent attention to detail with strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, high-volume, and deadline-driven environment.
- Strong problem-solving skills and a customer-focused mindset.
- Proficiency with Microsoft Office and general web-based applications.
- Comfort working with structured processes, data systems, and operational workflows.
- Associate or Bachelor’s degree (preferred).
- Familiarity with AI tools (preferred).
Responsibilities
- Support supplier onboarding processes by assisting with contract setup and supplier pricing term configuration.
- Handle inbound and outbound customer communications, including phone interactions explaining services and resolving basic inquiries.
- Maintain and update internal databases with accurate client, contract, and operational information.
- Coordinate with internal teams to ensure timely execution of onboarding and contract-related activities.
- Follow up with customers to ensure contract maintenance and completion of required steps.
- Ensure data accuracy, documentation consistency, and adherence to operational procedures across systems.
- Support day-to-day administrative and operational tasks related to client and supplier lifecycle management.
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