Technical Support Consultant
New
S
SupportYourAppTechnical Support
Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Curitiba, State of Paraná, Brazil. Montevideo, Montevideo Department, Uruguay. Rio de Janeiro, State of Rio de Janeiro, Brazil. Belo Horizonte, State of Minas Gerais, BrazilContract
Salary not disclosed
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Job Details
- Languages
- Native Portuguese, English (at least C1)
- Required Skills
- BashCybersecurityJiraRESTful APIsLinuxTechnical support
Requirements
- Native Portuguese and excellent English skills (at least C1 for both spoken and written)
- Technical Support experience
- Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands
- Software troubleshooting and ability to handle and analyze log files
- Knowledge in cybersecurity and fundamental understanding of vulnerability management concepts
- Knowledge of APIs and Webhooks for troubleshooting connection issues
- Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors
- Experience with ticketing systems (e.g., HubSpot, Jira)
- Experience writing professional, well-structured notes on support cases
- Strong analytical thinking and research skills
Responsibilities
- Deliver outstanding customer support via chats, emails and tickets
- Managing troubleshooting processes, handling escalations, and backlog maintenance
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with other teams
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