MSP Technical Support Specialist
New
H
Hire HangarManaged Services
Mexico - Monterrey, Argentina - Buenos Aires, Brazil - Rio de Janeiro, Brazil - São Paulo, Panama - Panama City, Peru - Lima, Columbia - Bogotá, Columbia - Medellín, Morocco - Rabat, Morocco - Casablanca, 8:00 AM – 5:00 PM PSTContractEntry
Salary800 - 1,000 USD per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- NetworkingTechnical support
Requirements
- Technical support experience in a Managed Services Provider (MSP) environment is mandatory.
- Demonstrated ability to manage and resolve high volumes of support tickets efficiently.
- Solid working knowledge of Windows 10/11, Microsoft 365, and common business applications.
- Familiarity with PSA tools (ConnectWise, Autotask, or equivalent) and RMM platforms.
- Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and basic firewall concepts.
- Strong written and verbal communication skills with a client-first mindset.
- Availability Monday–Friday, 8:00 AM – 5:00 PM PST.
Responsibilities
- Triage, prioritize, and resolve a high volume of inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
- Diagnose and troubleshoot hardware, software, networking, and connectivity issues for end users across multiple client accounts.
- Perform remote desktop support, account management (Active Directory / Azure AD), and basic network troubleshooting (DNS, DHCP, VPN).
- Document all interactions, resolutions, and recurring issues thoroughly in the PSA/ticketing system.
- Escalate complex or unresolved issues to Tier 2/3 engineers with clear, detailed handoff notes.
- Manage user onboarding and offboarding tasks including device provisioning and access control.
- Contribute to the internal knowledge base by capturing common fixes and workarounds.
- Maintain professionalism and clear communication with clients throughout the support lifecycle.
View Full Description & ApplyYou'll be redirected to the employer's site
