Regional Manager, Customer Success
New
C
ConstructorEcommerce AI
Remote - EMEA, EMEA hoursFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Several years of experience
- Required Skills
- Team managementStakeholder managementProcess improvementCustomer SuccessSaaS
Requirements
- Several years of experience working directly with customers and large, complex organisations in a technical environment
- Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
- Experience supporting enterprise customers and navigating multi-stakeholder organisations
- Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
- Excellent communication, coaching, and interpersonal skills
- Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
- Strong influencing skills and the ability to motivate both your team and cross-functional partners
- A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
- Genuine enjoyment of working with customers and solving new problems
Responsibilities
- Leading, coaching, and developing a team of Customer Success Managers across EMEA
- Ensuring customers successfully go live and continue to see measurable value from Constructor’s product
- Driving high standards of customer experience, adoption, and engagement across the region
- Implementing and iterating on scalable processes and best practices to support team growth while improving service quality
- Building and maintaining strong executive relationships within customer organisations
- Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required
- Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals
- Helping shape clear internal and external narratives around customer needs, priorities, and success criteria
- Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively
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