Customer Success Manager
New
P
PearlCustomer Success SaaS
Metro Manila, Philippines. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Cape Town, Western Cape, South Africa. Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills, US Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessHubSpotGoogle WorkspaceZendesk
Requirements
- 1-2+ years in customer success, account management, or client-facing roles.
- Exceptional written and verbal communication skills.
- Proven ability to build and maintain strong relationships.
- Strong analytical, problem-solving, and conflict-resolution abilities.
- Proficiency in CRM tools (Zendesk, Salesforce, HubSpot, or Intercom).
- Experience with scheduling systems (Calendly or Google Calendar).
- Comfortable analyzing usage data and metrics.
- Ability to work independently in a remote environment.
- Exceptional organizational skills and attention to detail.
- Proficiency in Google Workspace or Microsoft Office Suite.
Responsibilities
- Establish and maintain strong relationships with assigned clients as their trusted point of contact.
- Understand client business goals and provide strategic guidance.
- Assist new clients during onboarding, ensuring smooth implementation.
- Conduct product training sessions to ensure proficiency.
- Monitor client usage data to identify trends, opportunities, and issues.
- Identify opportunities for upselling or cross-selling products or services.
- Act as liaison between clients and internal teams to resolve issues.
- Present business reviews showcasing ROI and usage insights.
- Maintain up-to-date client interaction records in CRM.
- Gather client feedback to improve products and internal processes.
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