Collections Team Lead
F
Fresh PrintsCustom Apparel
Hyderabad, India (Remote), 7:00 AM - 4:00 PM EST (US Timings)Full-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management; 2+ years of experience managing a team
- Required Skills
- Data AnalysisOperations ManagementMicrosoft ExcelTeam managementProcess improvementCRM
Requirements
- 3+ years of experience in Finance, Collections, Accounts Receivable, or Operations/Project Management
- 2+ years of experience managing a team (2 to 5 people)
- Proficiency in English (written and verbal)
- Strong data orientation (Excel, dashboards, tracking metrics)
- Ability to define and track collections efficiency, agent productivity, and call volume
- Proven ability to improve processes or workflows
- Strong ownership and execution mindset
- Ability to make decisions independently
Responsibilities
- Lead and manage a team of 2–5 Collections Associates
- Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
- Set, track, and optimize team performance metrics
- Manage customer and vendor communication for payment recovery
- Handle escalations and resolve complex or sensitive cases
- Build and improve collections workflows, systems, and SOPs
- Collaborate cross-functionally with Finance, Sales, and Operations
- Ensure accurate reporting of daily, weekly, and monthly collections data
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