Virtual Medical Assistant – MedSpa Specialist
D
DoneverseMedical Aesthetics
Philippines-Based, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 2 years
- Required Skills
- CRMHubSpot
Requirements
- Minimum 2 years of experience as a Virtual Medical Assistant, Medical Receptionist, Patient Coordinator, or Medical Administrative Assistant
- Previous experience supporting a MedSpa, aesthetic clinic, cosmetic, dermatology, or plastic surgery practice
- Strong written and spoken English suitable for US patient interactions
- Experience with patient scheduling, lead follow-up, and appointment coordination
- Proven experience working remotely
- Understanding of HIPAA compliance and patient confidentiality standards
- Reliable high-speed internet connection
- Willingness to work US business hours
Responsibilities
- Respond to patient inquiries via phone, email, SMS, and social media
- Schedule and manage consultations and treatment appointments
- Nurture prospective patients and manage lead activity in CRM
- Conduct post-treatment follow-up and patient retention campaigns
- Maintain accurate patient records and EMR/CRM documentation
- Ensure strict compliance with patient confidentiality and HIPAA
- Support review generation and marketing initiatives
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