Director of Product Management - AI

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PerfectServeHealth IT
US RemoteFull-TimeDirector
Salary not disclosed
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Job Details

Experience
8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production.
Required Skills
Artificial IntelligenceProduct ManagementPrototypingNLPHIPAA

Requirements

  • 8+ years of product management experience.
  • 3+ years owning AI, NLP, or conversational AI products in production.
  • Demonstrated ability to lead customer discovery in complex B2B environments.
  • Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns.
  • Familiarity with HIPAA and product design considerations (data minimization, audit trails, PHI handling).
  • Technical fluency to evaluate AI capabilities and prototype using no-code or AI-assisted tools.
  • Track record of shipping AI features at scale and iterating based on data.
  • Strong written communication skills.
  • Experience working with outsourced development partners.

Responsibilities

  • Define and own the product strategy for PerfectServe’s AI answering service.
  • Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap.
  • Lead ongoing customer discovery efforts, including interviews and workflow observation sessions.
  • Design and run structured product experiments to validate hypotheses before rollout.
  • Apply working knowledge of healthcare interoperability standards (HL7, FHIR) to shape AI feature design.
  • Manage product-level compliance and safety considerations including HIPAA.
  • Own the relationship between product requirements and engineering delivery.
  • Define measurement frameworks for AI product performance and drive continuous improvement.
  • Build out a product and design team as the platform scales.
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