Patient Engagement Specialist
New
A
AviaryDigital Health
Remote - United StatesContractMiddle
Salary22 USD per hour
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Job Details
- Required Skills
- Customer SuccessGoogle WorkspaceSlack
Requirements
- Experience in healthcare, patient coordination, care navigation, customer success, patient retention, or cardiac rehabilitation.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Ability to manage multiple workflows in a fast-paced virtual environment.
- Experience using electronic medical records, scheduling platforms, Google Workspace, Slack, and virtual communication tools.
- Ability to demonstrate empathy, professionalism, and patient-centered communication.
- Knowledge of motivational interviewing techniques.
- Experience with patient outreach and retention strategies.
- Experience with scheduling, chat support, and tech support.
Responsibilities
- Serve as a point of contact for patients throughout the cardiac rehabilitation program.
- Conduct proactive outreach to patients at risk for disengagement, missed appointments, pauses, or discontinuation.
- Identify barriers to participation including scheduling conflicts, technology concerns, and clinical concerns.
- Utilize motivational interviewing and patient-centered communication techniques.
- Schedule and coordinate patient sessions including 1:1 sessions, group exercise classes, and education classes.
- Collaborate with intake specialists, cardiac therapists, and enrollment teams.
- Provide exceptional customer service and assist patients with technology troubleshooting.
- Document all patient interactions, outreach attempts, and retention efforts.
- Assist leadership with tracking engagement trends and retention metrics.
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