Customer Service Representative, Member Care
New
S
Sidecar HealthHealth Insurance
Remote, Central Standard Time (CST)Part-TimeEntry
SalaryAt least 19 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual in English and Spanish (preferred)
- Required Skills
- Problem SolvingCustomer service
Requirements
- Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
- People-first communicator - you listen with empathy, connect easily
- Clear and confident in both written and spoken communication
- Detail-oriented problem solver
- High school diploma or equivalent required
- Bachelor’s degree preferred
- Bilingual in English and Spanish preferred
- Experience in healthcare or insurance preferred
- Available for shift (CST): Monday–Friday: 7:00 AM - 11:00 AM
Responsibilities
- Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
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