Mental Health Patient Care & Scheduling Coordinator
New
W
Winning AssistantsMental Health
Philippines, 9:00 AM – 6:00 PM EDTFull-TimeMiddle
Salary6 - 7 USD per hour
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Job Details
- Languages
- English, Korean, Hindi, Chinese
Requirements
- Experience working in mental health, behavioral health, counseling, psychology, or psychiatry settings.
- Experience with patient intake, scheduling, or healthcare coordination.
- Strong interpersonal and communication skills.
- Ability to manage complex, multi-step processes across multiple systems.
- Proficiency in speaking and writing English clearly.
- Must be able to submit an NBI clearance and/or Local Police Clearance.
- High-speed internet (minimum 25 Mbps).
- Quiet, professional home workspace.
- Proficiency in Google Calendar and EMR systems.
Responsibilities
- Serve as the first point of contact for prospective patients via phone and communication channels.
- Conduct patient intake calls with professionalism and empathy.
- Coordinate patient appointments for a team of 11 therapists.
- Match patients with therapists based on specialties, availability, and needs.
- Verify patient insurance coverage and eligibility.
- Manage incoming and outgoing calls through Google Voice.
- Process and review intake forms accurately.
- Ensure scheduling accuracy and maintain organized records.
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