Client Relationship Specialist
New
A
AE PerkinsBenefits Administration
Texas, United States, 8:30 a.m. – 5:30 p.m. within your time zoneFull-TimeMiddle
Salary50,000 - 53,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelProblem SolvingAccount ManagementData management
Requirements
- Bachelor’s Degree from an accredited institution.
- 3+ years of account management experience, with a focus on client relationship management and service delivery.
- Experience in Benefits Administration.
- Intermediate to advanced skills in Microsoft Excel and data management tools.
- Proficiency in navigating web-based programs.
- Strong organizational and multitasking abilities.
- Knowledge of HIPAA regulations and compliance requirements.
- Superior written and verbal communication skills.
- Ability to travel as needed, ideally once per year.
Responsibilities
- Serve as the primary contact for clients, addressing questions and concerns in a timely manner.
- Own client issues from start to finish, ensuring resolutions meet or exceed client expectations.
- Exhibit a high level of empathy and interpersonal skills when working with clients.
- Anticipate client needs by identifying potential questions or concerns proactively.
- Build, maintain, and foster positive relationships with Plan Administrators, Brokers, and other stakeholders.
- Educate clients on systems, tools, and policies related to Ameriflex products and services.
- Maintain organized and accurate account information and records of interactions.
- Handle confidential information in accordance with HIPAA regulations.
- Collaborate with internal partners to execute business plans and strategies.
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