- Serve as the primary contact for clients, addressing questions and concerns in a timely manner.
- Own client issues from start to finish, ensuring resolutions meet or exceed client expectations.
- Exhibit a high level of empathy and interpersonal skills when working with clients.
- Anticipate client needs by identifying potential questions or concerns proactively.
- Build, maintain, and foster positive relationships with Plan Administrators, Brokers, and other stakeholders.
- Educate clients on systems, tools, and policies related to Ameriflex products and services.
- Maintain organized and accurate account information and records of interactions.
- Handle confidential information in accordance with HIPAA regulations.
- Collaborate with internal partners to execute business plans and strategies.
Microsoft ExcelProblem SolvingAccount Management+1 more