Reservations Agent
New
M
Mercier Consultancy GroupTravel Hospitality
Athens, Attica, Greece. Greece. Sofia, Sofia City Province, Bulgaria. Netherlands. Belgium. Lisbon, Lisbon, PortugalFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Dutch
- Required Skills
- Customer serviceCRM
Requirements
- Fluent Dutch speaking and writing skills
- Good command of English (beneficial)
- Previous experience in reservations, customer service, or the hospitality sector (preferred)
- Strong communication skills
- Customer-centric mindset
- Familiarity with online booking platforms and CRM systems
- Ability to work under pressure
- Attention to detail
- Self-motivated
- Ability to work independently and within a team
Responsibilities
- Assist Dutch-speaking customers with booking accommodations via phone, email, and chat.
- Provide accurate information about available properties, prices, and Booking.com policies.
- Manage booking modifications, cancellations, and special requests with efficiency.
- Resolve customer inquiries professionally to ensure a positive experience.
- Maintain accurate records of interactions and bookings using Booking.com's systems.
- Work collaboratively with team members to achieve high levels of customer satisfaction.
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