Contact Center Agent
NetherlandsFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceMicrosoft OfficeMultitaskingTroubleshooting
Requirements
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Ability to type 20+ words per minute accurately.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Reliable and punctual with a strong work ethic.
- Skilled in troubleshooting, conflict resolution, and customer follow-up.
- A customer-first mindset: empathetic, patient, and responsive.
- Ability to multi-task, stay organized, and work independently.
- Thrive in a fast-paced, team-oriented environment.
- Excellent interpersonal skills and a collaborative spirit.
Responsibilities
- Handle inbound calls with professionalism, empathy, and efficiency.
- Troubleshoot basic technical issues and guide customers to solutions.
- Understand customer needs and resolve issues with care and accuracy.
- Identify sales opportunities and apply persuasive skills to upsell or upgrade services.
- Use internal systems to manage accounts and process customer requests.
- Clearly explain products, services, and procedures to customers.
- Escalate unresolved or complex issues to the appropriate team or manager.
- Ensure first-call resolution through effective communication and problem-solving.
View Full Description & ApplyYou'll be redirected to the employer's site
