Senior Account Manager
New
T
TapcheckSaaS Fintech
Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–10+ years
- Required Skills
- SalesforceAccount ManagementSaaS
Requirements
- 5–10+ years in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts
- Proven track record of consistently achieving retention and/or expansion quotas
- Experience managing end-to-end complex renewal cycles
- Demonstrated measurable NRR improvement and forecast accuracy
- Experience leading executive-level customer conversations
- Proven ability to build and manage an expansion pipeline
- Proficiency with Salesforce
- Experience with CS platforms such as Gainsight, ChurnZero, or Catalyst preferred
Responsibilities
- Own retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolio
- Lead pricing, packaging, contract, and negotiation conversations with customers
- Drive multi-year contract adoption and renewal predictability
- Maintain accurate renewal and expansion forecasting in Salesforce
- Identify and execute upsell and cross-sell opportunities within existing accounts
- Build and manage an expansion pipeline across your book of business
- Engage proactively in churn-risk scenarios and lead commercial save strategies
- Build trusted relationships with decision-makers and executive stakeholders
- Lead Executive Business Reviews (EBRs) and strategic account planning sessions
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