Support Specialist I
New
Canada, 8:30 a.m. to 5:00 p.m. Pacific TimeFull-TimeEntry
Salary18.1 - 27.05 CAD per hour
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Job Details
- Experience
- 0-1 years
- Required Skills
- Communication SkillsMicrosoft OfficeCustomer support
Requirements
- 0-1 years of experience in a customer-facing role.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications.
- Post-secondary education preferred.
- Interest in sustainability, energy efficiency, or building science.
Responsibilities
- Respond to inbound calls and emails from program participants, contractors, and other stakeholders.
- Provide accurate and helpful information about program requirements.
- Meet key performance indicators (KPIs) such as hold times and after-call wrap up.
- Provide support with application reviews.
- Perform various administrative tasks.
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