Customer Support & Sales Specialist
New
A
AO NationCustomer Service
Live in BC, AB, SK, MB, ON, NL in CanadaFull-TimeMiddle
Salary60,000 - 95,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingNegotiationLead GenerationCRMCustomer support
Requirements
- Strong verbal and written communication skills
- Excellent customer service and interpersonal abilities
- Sales, upselling, or lead-generation experience is an asset
- Strong problem-solving and negotiation skills
- Comfortable using CRM software, email platforms, and communication tools
- Ability to multitask and work in a fast-paced environment
- Self-motivated, goal-oriented, and reliable
- Positive attitude with a customer-first mindset
- Confident speaking with customers and handling objections
- Strong organizational and time-management skills
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and text
- Provide accurate information regarding products, services, pricing, and company policies
- Resolve customer concerns and complaints efficiently while maintaining professionalism
- Follow up with customers to ensure satisfaction and issue resolution
- Identify customer needs and recommend suitable products or services
- Promote special offers, upgrades, or additional services when appropriate
- Generate leads and support sales initiatives through customer interactions
- Maintain accurate customer records within the CRM system
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