Customer Success Specialist
New
RemoteFull-TimeMiddle
Salary55,000 - 75,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Required Skills
- Problem SolvingCRMCustomer supportCustomer Success
Requirements
- Deep experience in customer workflows, user onboarding, and knowledge base development.
- Previous experience in customer support including Tier II support.
- Experience in a high-growth start-to-scale environment.
- Ability to navigate CRM and ticketing systems effectively.
- Excellent verbal and written communication skills in English and French.
- Self-organizing, self-driving, and reliable.
- Ability to take the lead on problem-solving for customers.
Responsibilities
- Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible.
- Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience.
- Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time.
- Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns.
- Provide insights from customer interactions to contribute to the improvement of products and services.
View Full Description & ApplyYou'll be redirected to the employer's site
