Customer Success Representative
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementTrainingCustomer SuccessSaaS
Requirements
- Experience in customer success, account management, enablement, or similar roles in SaaS, agriculture, or equipment dealership environments.
- Strong understanding of dealership operations, including service, parts, and field-level decision-making processes.
- Proven ability to influence without authority and drive behavioral change.
- Train-the-trainer mindset focused on scalability and long-term independence.
- Experience building or delivering enablement materials.
- Excellent communication skills.
- Comfort working in remote, self-directed environments.
- Willingness to travel approximately 25% to customer sites.
- Strong analytical mindset to track adoption trends.
Responsibilities
- Identify, develop, and support internal champions within dealerships who will drive long-term platform adoption.
- Deliver onboarding and training sessions designed to build self-sufficiency.
- Understand dealership operations and end-customer needs.
- Monitor adoption and engagement metrics, proactively identifying friction points.
- Build strong, trust-based relationships.
- Develop scalable enablement resources such as playbooks, guides, and training content.
- Capture and share success stories and best practices.
- Act as a structured feedback loop to product teams.
- Support clear communication of product updates.
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