Customer Success Representative
New
CanadaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Content creationRelationship buildingAccount ManagementChange ManagementCustomer SuccessSaaS
Requirements
- B2B2C experience understanding value at both layers of the relationship.
- Background in customer success, account management, or enablement.
- Familiarity with equipment dealership operations (service departments, parts counters).
- Proven ability to influence without authority.
- Train-the-trainer mindset.
- Experience building scalable enablement tools.
- Strong written and verbal communication skills.
- Experience with content creation (guides, decks, videos).
- Ability to travel approximately 25% of the time.
- Self-directed and remote-capable.
Responsibilities
- Identify and train internal champions at each dealership to carry adoption forward.
- Run onboarding and training sessions designed to create self-sufficiency.
- Understand dealership business metrics, pressures, and goals.
- Track adoption and engagement at the dealership level and remove blockers.
- Build relationships to proactively gather feedback.
- Build scalable training resources such as guides, playbooks, and short videos.
- Create role-specific materials for service techs, parts advisors, and managers.
- Capture and document dealer wins and real-world use cases.
- Communicate customer feedback and recurring friction points to the Product team.
- Translate product updates into plain-language communications.
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