Support Specialist
New
B
BrexFinTech
This role will be fully remote and based in Vancouver BC.Full-TimeEntry
Salary23 - 25 USD per hour
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Job Details
- Required Skills
- DocumentationCustomer support
Requirements
- Located within the greater Vancouver area.
- Available to start July 13th, 2026.
- Passionate about customer support.
- Ability to communicate technical problems in a clear and tactful way.
- Strong verbal and written communication skills.
- Empathy, diplomacy, tact, and poise under pressure.
- Comfort with and enthusiasm for using AI tools.
Responsibilities
- Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools.
- Compose thoughtful, personalized responses for a variety of customer requests.
- Triage incoming requests and spot trends in customer issues.
- Identify, reproduce, and document bugs for the Engineering teams.
- Make active contributions to help achieve team goals and successes.
- Share knowledge through mentorship and collaboration.
- Aid in documentation.
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