Support Specialist
Canada, Pacific Time (8:30 a.m. to 5:00 p.m.)Full-TimeEntry
Salary18.1 - 27.05 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 0–1 year
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTime ManagementData entry
Requirements
- 0–1 year of experience in a customer service, call center, or client-facing support role
- Post-secondary education preferred
- Strong verbal and written communication skills in English
- Proficiency with Microsoft Office applications and basic digital tools
- Strong attention to detail with the ability to manage administrative tasks
- Ability to work independently and manage time effectively
- Strong interpersonal skills with a customer-first mindset and problem-solving orientation
- Ability to work full-time hours aligned with Pacific Time
Responsibilities
- Respond to inbound calls and emails from program participants, contractors, and stakeholders, providing accurate and helpful information about program requirements and processes.
- Support residents in understanding and accessing energy-saving solutions and program services.
- Assist with application reviews, data entry, and administrative tasks to ensure smooth program operations.
- Meet key performance indicators (KPIs), including response time, call handling efficiency, and quality standards.
- Maintain accurate records and ensure information provided is consistent and aligned with program guidelines.
- Collaborate with internal teams to resolve inquiries, escalate issues, and improve service delivery.
- Contribute to a positive customer experience by delivering clear, empathetic, and solution-oriented communication.
- Support continuous improvement efforts by identifying recurring issues and suggesting process enhancements.
View Full Description & ApplyYou'll be redirected to the employer's site
