Compliance Operations Manager
New
Remote work flexibility within IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years in team leadership or management, 3+ years in operations
- Required Skills
- Project ManagementSQLData AnalysisOperations ManagementTableauRESTful APIsComplianceLooker
Requirements
- 2+ years of experience in a team leadership or management role
- 3+ years in operations within a technology-driven environment
- Strong experience with Know Your Customer (KYC) processes and compliance operations
- Proven ability to manage operational metrics, drive process improvements, and report insights to leadership
- Experience working with business intelligence tools such as Looker, Tableau, or similar platforms
- Strong project management skills with the ability to coordinate cross-functional initiatives without direct authority
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders
- Ability to remain calm under pressure and manage escalations effectively
- Strong analytical thinking and ability to make decisions using data and limited information
- Customer-centric mindset with strong organizational and prioritization skills
Responsibilities
- Lead and manage compliance operations teams responsible for enforcing KYC standards and platform usage policies
- Oversee review and validation of KYC data and ensure messaging and voice traffic complies with regulatory and carrier requirements
- Monitor operational performance metrics and ensure teams consistently meet compliance and efficiency targets
- Build, analyze, and present compliance and operational reports using business intelligence tools such as Looker or Tableau
- Identify and implement process improvements to reduce non-compliant traffic and enhance operational efficiency
- Collaborate with cross-functional teams (Legal, Product, Carrier Relations, GTM) to resolve compliance issues and improve workflows
- Manage workload planning, escalation handling, and incident resolution to maintain service quality under pressure
- Hire, mentor, and develop team members to strengthen compliance expertise and operational capability
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