Senior Business Operations Analyst
New
Remote work flexibility within the United States and TerritoriesFull-TimeSenior
Salary69,400 - 99,200 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisMicrosoft ExcelData visualizationProcess improvement
Requirements
- 5+ years of experience in healthcare operations, Medicaid, SNAP, CEV, or related public assistance program environments
- Strong understanding of Medicaid eligibility, enrollment, verification, and operational workflows
- Knowledge of SNAP programs and eligibility processes preferred
- Proven experience analyzing operational data and producing actionable insights
- Strong proficiency in Microsoft Excel and reporting or data visualization tools
- Excellent problem-solving, analytical, and organizational skills
- Strong communication skills with the ability to collaborate across technical and operational teams
- Experience working in cross-functional, fast-paced operational environments preferred
Responsibilities
- Analyze operational data and performance trends to identify inefficiencies and improvement opportunities across eligibility and public assistance workflows
- Serve as a subject matter expert for Medicaid eligibility verification, SNAP, and related operational processes
- Develop, maintain, and enhance reports, dashboards, and operational documentation to support decision-making
- Identify root causes of operational issues and recommend actionable process improvements
- Collaborate with cross-functional teams to support workflow optimization, automation, and service delivery enhancements
- Support compliance monitoring and ensure alignment with Medicaid and SNAP program requirements
- Participate in operational reviews and contribute insights during client and stakeholder discussions
- Translate data findings into clear recommendations that improve program outcomes and operational performance
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