- Respond to requests for medical record information from health care providers, patients, attorneys, third-party payors, and internal departments.
- Ensure confidentiality of information releases in compliance with HIPAA federal regulations, state laws, and company policy.
- Analyze content of medical record documents to determine scanning requirements and upload files into the Electronic Medical Record (EMR) system.
- Notify providers to request approval for document release per policies and via the Electronic Health Record (EHR).
- Escalate unresolved or frequent medical records issues to management.
- Maintain privacy compliance for all documentation released.
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