Director of Client Services
New
Remote (Work From Home) US / Moscow, IDFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementStakeholder managementData analyticsCustomer Success
Requirements
- Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience).
- 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
- Proven success leading and developing high-performing client-facing teams.
- Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership.
- Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
- Experience implementing scalable customer success or client service processes.
- Excellent communication, presentation, stakeholder management, and relationship-building skills.
- Highly organized, adaptable, proactive, and results-oriented.
Responsibilities
- Lead, coach, and mentor a team of Account Managers to deliver exceptional client service and results.
- Foster a high-performance, feedback-driven culture focused on professional growth and accountability.
- Establish performance expectations, conduct regular one-on-ones, and support career development.
- Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement.
- Partner with Sales to identify expansion opportunities and develop client growth strategies.
- Define and monitor key performance indicators (KPIs), including retention, NPS, product adoption, and service utilization.
- Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success.
- Leverage data and analytics to guide account strategy, team performance, and resource planning.
- Maintain deep knowledge of client use cases and business challenges to influence product direction.
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