Customer Success Manager - Enterprise
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- DevOpsAccount ManagementStakeholder managementCustomer Success
Requirements
- 5+ years of experience in Enterprise Customer Success or Account Management in B2B SaaS
- Experience in DevOps, infrastructure, cloud, or developer tools environments preferred
- Proven track record of managing renewals and driving revenue expansion
- Strong ability to engage with both technical and executive stakeholders
- Experience working with Product, Engineering, and Technical Support teams
- Understanding of enterprise procurement and contract negotiation processes
- Strong communication, relationship-building, and presentation skills
- Ability to manage multiple enterprise accounts in a fast-paced environment
- Strong analytical mindset focused on customer outcomes and value delivery
Responsibilities
- Develop and execute strategic success plans across a portfolio of enterprise accounts
- Own the commercial lifecycle, including renewals, expansions, and contract negotiations
- Drive customer value realization by aligning product capabilities with business objectives
- Identify churn risks early and implement proactive retention strategies
- Partner with Product and Engineering teams to surface feedback and influence roadmap priorities
- Collaborate with Sales Engineering and Support to resolve technical blockers and improve adoption
- Monitor customer health, usage, and engagement to drive expansion opportunities
- Manage stakeholder relationships from technical teams to C-level executives
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