Senior Program Manager, Brokerage Automation

New
Remote (Canada)Full-TimeSenior
Salary152,000 - 190,000 CAD per year
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Job Details

Experience
5+ years
Required Skills
Project ManagementArtificial IntelligenceStakeholder management

Requirements

  • 5+ years leading complex, cross-functional business transformation or technical program management (TPM) initiatives.
  • Conceptual understanding of how modern software and AI systems are built.
  • Ability to navigate technical discussions with engineers.
  • Deep familiarity with operations and workflow optimization.
  • Track record of translating complex technical concepts for business stakeholders.
  • Ability to convey strategy to senior executives.
  • Strong skills in data-driven prioritization.
  • Demonstrated ability to drive alignment across distinct organizational pillars.
  • Experience managing competing priorities and ambiguous situations.

Responsibilities

  • Drive operations transformation across Brokerage functions.
  • Act as primary liaison between Brokerage stakeholders and technical teams.
  • Lead strategy to transform back-office through automation and AI agents.
  • Develop metrics and dashboards to track transformation impact.
  • Own end-to-end lifecycle of transformation initiatives.
  • Evaluate initiatives based on business impact and technical feasibility.
  • Design scalable automation and AI-driven workflows.
  • Partner with senior leaders to build consensus and align strategic goals.
  • Maintain program documentation and change-management playbooks.
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152,000 - 190,000 CAD per year
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