Account Manager, Expansion
R
RoofrSaaS CRM
Remote - CanadaFull-TimeMiddle
Salary75,000 - 85,000 CAD per year
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Job Details
- Experience
- 1+ years
- Required Skills
- Account ManagementSaaS
Requirements
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
- Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions.
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams.
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS.
- Excellent communication skills and a customer-centric mindset.
Responsibilities
- Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr.
- Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion.
- Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions.
- Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
- Proactively address churn risks to ensure high retention and customer satisfaction.
- Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience.
- Work closely with the Implementation team to ensure smooth account set-up and ongoing account health.
- Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).
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