Technical Customer Success Associate/Manager
New
A
AIRS Medical IncHealthcare Technology
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years in a technical or application support role within healthcare IT.
- Required Skills
- Cloud ComputingNetworkingTroubleshootingTechnical support
Requirements
- 5+ years in a technical or application support role within healthcare IT
- Proficiency with TCP/IP networking
- Proficiency with DICOM networking
- Experience with MRI systems
- Experience with PACS
- Experience with imaging software
- Strong problem-solving skills
- Excellent communication skills with a client-focused approach
Responsibilities
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations
- Utilize expertise in TCP/IP and DICOM networking to troubleshoot and support data transmission
- Manage SwiftMR’s cloud-based operations to ensure secure performance
- Act as the primary technical resource for client application support
- Provide in-depth troubleshooting for integration or connectivity issues
- Develop and maintain documentation and self-support guides
- Conduct regular check-ins to ensure clients leverage SwiftMR capabilities
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