Associate Technical Success Manager
New
US/LATAMFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCloud ComputingKubernetesStakeholder management
Requirements
- 3+ years of experience in a customer-facing technical delivery role.
- Proven ability to manage complex, multi-stakeholder technical projects.
- Understanding of the ML lifecycle, data pipelines, and fundamental concepts of search/retrieval systems.
- Ability to translate technical blockers into business impact for executives.
- Technical communication proficiency for interacting with developers.
- Experience with Kubernetes and Cloud-native ecosystems (AWS, GCP, Azure) (preferred).
- Experience with search technologies like Elasticsearch, Solr, Pinecone, or Milvus (preferred).
- Background in working with Forward Deployed or Professional Services models (preferred).
Responsibilities
- Serve as the primary technical point of contact post-sale, coordinating efforts between Solutions Architects, Forward Deployed Engineers, and Support.
- Guide customers through the implementation lifecycle, ensuring effective utilization of Vector Search.
- Manage expectations across multiple customer projects, mapping timelines to engineering resources.
- Conduct regular technical health checks and architecture reviews to identify bottlenecks and suggest optimizations.
- Aggregate technical feedback and friction points to influence Engineering and Product roadmaps.
- Serve as escalation manager for critical technical issues.
- Educate customers on best practices for building Agentic AI and RAG solutions.
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