CX Enablement Partner (AI)
New
A
AsanaSaaS
US - RemoteFull-TimeMiddle
Salary110,000 - 136,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Artificial IntelligenceBusiness AnalysisCross-functional collaborationChange ManagementSaaS
Requirements
- Experience in AI Enablement and demonstrated curiosity about AI tools and emerging technologies.
- Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
- Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
- Experience in enablement program management with a focus on business analysis and driving operational excellence.
- Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.
Responsibilities
- Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
- Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
- Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement.
- Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness.
- Establish a consistent CX AI communication "drumbeat" and roadmap.
- Partner with Sales Enablement and Product Marketing to influence revenue-wide AI enablement materials.
- Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints.
- Leverage data and insights to track enablement program performance and surface recommendations.
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