- Own the full sales cycle for IT and service team buyers within mid-market accounts (300–2,000 employees).
- Build and maintain a healthy pipeline through outbound prospecting and inbound lead qualification.
- Partner with existing Account Executives and Customer Success Managers to identify expansion opportunities.
- Serve as a trusted advisor to IT leaders by understanding their operational challenges and strategic priorities.
- Translate customer pain points into value narratives for IT and service team personas.
- Collaborate with Product Marketing, Product Management, and Sales Engineering to refine positioning and surfacing feedback.
- Develop and execute territory plans targeting high-propensity accounts.
- Document learnings to contribute to playbook development for the broader sales organization.