Director of Public Safety, Axon 911 (West Region)
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AxonPublic Safety
This position is fully remote within a specified territory, PTFull-TimeDirector
Salary108,000 - 181,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- LeadershipCross-functional collaboration
Requirements
- 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience serving at the Deputy Director level or above.
- Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
- Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams.
- Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
- Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
- Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
- Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.
Responsibilities
- Lead Axon 911’s public safety strategy, strengthen industry partnerships (NENA/APCO), mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
- Partner closely with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers.
- Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations.
- Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
- Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.
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