IT Operations Senior Analyst
New
India, multiple time zonesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- NetworkingChange Management
Requirements
- 6+ years of experience in Microsoft Windows and cloud infrastructure management.
- At least 2 years of experience in team leadership or shift lead roles within IT operations.
- Strong knowledge of IT operations, service management, and ITIL processes.
- Hands-on experience with incident, problem, and change management frameworks.
- Proficiency in Microsoft Windows environments, Microsoft 365, and cloud platforms.
- Good understanding of networking, hardware, software, and enterprise IT infrastructure.
- Strong troubleshooting skills with the ability to resolve complex technical issues efficiently.
- Experience supporting executive or leadership-level users in a corporate environment.
- Familiarity with IT security best practices and data privacy standards.
- Strong communication, coordination, and stakeholder management skills.
- Ability to work in a fast-paced, shift-based operational environment.
Responsibilities
- Lead the delivery of IT infrastructure services while ensuring compliance with SLAs and high standards of customer experience.
- Manage incident, problem, and outage resolution activities, including investigation, escalation, and service restoration.
- Provide direct technical support to leadership users for devices, network connectivity, smartphones, tablets, and peripheral systems.
- Collaborate with cross-functional teams and external vendors to ensure timely resolution of infrastructure and application issues.
- Ensure adherence to IT policies, procedures, security standards, and operational guidelines.
- Monitor systems and proactively identify opportunities to improve IT processes, tools, and service efficiency.
- Conduct training and provide guidance on new technologies, tools, and IT best practices.
- Support 24/7 shift operations and ensure consistent service delivery across multiple time zones.
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